Permanant Pre-Auth Service Consultant – Discovery Vacancies
Job Description
Discovery Vacancies – Pre-Auth Service Consultant – Vitality Health Servicing – Talent Pool
Talent Pool Information
A talent pool is a database of pre-qualified candidates who may be considered for available positions as soon as they arise. Candidates placed in the talent pool will still complete the full recruitment process, including assessments, role plays, and interviews. Successful applicants who meet the minimum requirements will be prioritised for future opportunities. Candidates will remain active on the database and receive monthly updates on their status.
By applying for this role, you agree to be considered for future recruitment opportunities should current hiring needs be met.
Key Purpose
The Pre-Auth Service Consultant is responsible for delivering exceptional service to Discovery Health Members, Providers, Employers, Hospitals, and Brokers by resolving queries efficiently through multiple communication channels, primarily telephonically.
The role also involves managing the risk of in-hospital admissions by applying clinical knowledge, interpreting scheme benefits, and ensuring accurate funding decisions and communication.
Key Responsibilities
- Confirm member benefits according to defined protocols and funding rules
- Accurately capture and verify clinical and administrative information for funding approval
- Manage and resolve queries across multiple service channels until completion
- Deliver customer-centric service aligned with organizational service principles
- Stay updated on product changes, benefits, and clinical guidelines
- Maintain strong knowledge of digital servicing tools and platforms
- Ensure consistent use of all available systems and tools to support service delivery
- Handle multiple interactions efficiently while maintaining service quality
- Achieve and exceed key performance and service delivery targets
- Continuously stay informed on process updates, product changes, and system enhancements
Competencies and Skills
Behavioural Competencies
- Ability to follow instructions and procedures with accuracy
- Strong analytical and problem-solving ability
- Commitment to continuous learning and development
- Strong communication and presentation skills
- Customer-focused mindset with strong service orientation
- Sound decision-making and initiative
- Strong collaboration and teamwork skills
- Effective writing and reporting abilities
Knowledge
- Basic understanding of Anatomy and Physiology
Skills
- Strong time management abilities
- Excellent verbal and written communication skills
- Ability to perform effectively under pressure
Personal Attributes
- Strong customer service orientation
- Ability to work flexible international business hours (UK time zone)
- Professional, reliable, and detail-oriented approach
Education and Experience
- Matric (required)
- Recognised South African Clinical Qualification (required)
Experience
- Minimum of 6 months’ experience in a customer service or clinical environment
Employment Equity
The organization is committed to diversity and equal opportunity. Applications from individuals with disabilities are encouraged, and all hiring decisions are aligned with the company’s Employment Equity Plan.
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