Job Description

Cashbuild Vacancies – General Assistant

Job Type: Permanant
Company: Cashbuild
Job Location: Cape Town, Western Cape, South Africa

General Assistant | Cashbuild | Cape Town

Cashbuild is seeking a dedicated and customer-focused General Assistant to join our team in Cape Town. This role is crucial for ensuring a positive shopping experience for our customers and maintaining the operational standards of the store. If you have a strong work ethic, excellent communication skills, and a commitment to providing outstanding service, we encourage you to apply.

Job Responsibilities

As a General Assistant, your key responsibilities will include:

• Customer Service:
  • Providing comprehensive customer service within the store.
  • Advising and assisting customers with product selection and queries.
  • Effectively handling and resolving customer complaints.
• Merchandising & Housekeeping:
  • Ensuring stock is accurately merchandised on shelves and in bulk storage areas according to store layout plans and planograms.
  • Accurately labelling shelves with current prices.
  • Maintaining excellent housekeeping standards within your designated area, ensuring it is free of obstacles, merchandise is displayed promptly, and aisles are safe and accessible for customers.
  • Completing required checklists, including canteen and toilet/shower schedules when on duty.
• Safety & Stock Management:
  • Adhering to Safety (OHSA) requirements, including the proper use of safety gear and ensuring the safety of both customers and staff.
  • Ensuring stock in your area of responsibility, including racking and bulk storage, is merchandised safely to allow for safe movement within the store for customers and colleagues.
  • Reporting any safety discrepancies or damaged stock to the Store Manager immediately.

Requirements

To be considered for this General Assistant position, you will need:

• A Minimum Grade 10 or NQF 3 qualification with at least one year of relevant work experience, OR a Grade 12 qualification without prior work experience.
• The ability to communicate effectively in English and the dominant local language spoken in the Cape Town area.
• A valid South African ID or work permit.
• Demonstrated ability to perform basic calculations accurately.
• Willingness to work shifts, including weekends and public holidays.
• The capacity to work effectively under pressure.

Company Values

At Cashbuild, we operate by a core set of values that guide our actions and interactions:

• Integrity: Complying with generally accepted standards, keeping promises, creating realistic expectations, being sincere, handling sensitive information carefully, and showing awareness of values and boundaries.
• Accuracy: Effectively handling detailed information with consistent attention, working in an orderly fashion, ensuring matters are handled accurately from start to finish, and proactively checking work for mistakes.
• Client Focus: Actively identifying and responding to client needs, dealing with clients in a friendly manner, showing involvement in client problems, making clients feel welcome, and approaching client queries with a positive, can-do attitude.
• Personal Development: Being aware of personal strengths and weaknesses, consciously working on self-improvement, seeking opportunities for broadening knowledge and gaining experience, and actively asking for feedback to facilitate learning.

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