Job Description

Cashbuild Vacancies – Assistant Manager

Job Type: Permanant
Company: Cashbuild
Job Location: Mmabatho, South Africa

Assistant Manager – Cashbuild (Mmabatho, South Africa)

Cashbuild is seeking a driven and experienced Assistant Manager to join our team in Mmabatho, South Africa. This is a fantastic opportunity to play a key role in protecting and growing profitable market share for the store, aligning with both local and company-wide strategies. If you have a strong retail management background and a passion for leadership, we encourage you to apply.

Key Responsibilities

As an Assistant Manager, you will work closely with the Store Manager on a variety of critical functions, including:

Strategic Management:

• Assisting in the development, implementation, and management of a comprehensive Store Business Plan that aligns with the overall Company strategy.

Market Share Growth and Protection:

• Supporting efforts to achieve growth in market share as defined by the strategy plan.
• Driving the achievement of sales budgets and growth objectives by category.
• Promoting customer loyalty programs such as VIC and charge cards.
• Managing the distribution of advertising material for maximum efficiency.
• Developing proactive action plans to protect market share, especially when competitors enter the market.

Customer Service Excellence:

• Implementing and monitoring the Customer Service strategy.
• Maintaining Customer Audits above 95%.
• Ensuring a reliable and prompt customer delivery service.
• Growing and maintaining the VIC client base.
• Achieving transaction budgets and recommending range improvements to suit market needs.
• Taking action on customer survey feedback and implementing required action plans.

Asset Control:

• Stock: Managing and controlling shrinkage, overseeing the PIC process, conducting wall-to-wall stock takes, managing stock movement, end controls, IBTs, customer returns, and receiving. Analyzing security requirements and implementing physical measures.
• Cash: Managing debtors and RD cheques, petty cash, daily banking, shorts and overs, and cheques and credit cards.
• Fixed Assets: Ensuring the maintenance and protection of racking, displays, signage (internal & external), forklifts, generators, IT equipment, telephone systems, and the safe.

Human Resource Management:

• Assisting with the recruitment and induction of all employees.
• Ensuring training and development programs are in place.
• Facilitating succession planning and career pathing within the store.
• Managing manpower requirements in line with divisional and store strategy.
• Fostering open communication and positive relations with the Store Employee Committee.
• Managing employee relations effectively.

Store Safety and Standards:

• Managing safety aspects in line with local (OHSA) and/or neighbouring countries’ legislation, ensuring checklists are complete, safety representatives are appointed, and incidents are reported and recorded.
• Maintaining housekeeping, merchandising, and yard/parking area standards.
• Implementing and maintaining correct planograms.

Profitability:

• Achieving the operating income budget.
• Managing the store according to the Financial Model, benchmarks, and budgets.

CB Way Compliance:

• Achieving the Audit Benchmark by monitoring adherence to Company standard compliance.
• Implementing and maintaining controls and disciplines.
• Implementing corrective action plans where necessary.

Requirements

• Grade 12 qualification.
• Minimum of 2 years of retail management experience.
• Valid Driver’s License.
• Valid ID or valid work permit.
• Strong accounting skills.
• Ability to work effectively under pressure.
• Computer literate (basic proficiency).
• Strong leadership and administrative skills.
• Own reliable transport and a cell phone are essential.
• Sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring countries’ legislation.
• Strong Human Resources skills.

Competencies

• Leadership: Taking the lead, inspiring others, taking responsibility, delegating effectively, and recognizing good performance.
• Results Oriented: Making concrete agreements, staying focused on objectives, and striving to achieve goals.
• Planning: Ensuring timely availability of resources, prioritizing tasks, and creating realistic, understandable plans.
• Delegating: Providing clear expectations and sufficient responsibility when assigning tasks, and regularly checking progress.
• Performing Under Pressure: Delivering good results, persisting through setbacks, and maintaining performance consistency.
• Market Orientation: Actively seeking market information, understanding competitor activities, and identifying opportunities to leverage market trends.
• Integrity: Keeping promises, creating realistic expectations, handling sensitive information with care, and respecting boundaries.
• Accuracy: Working in an orderly and accurate fashion, preventing mistakes, and meticulously checking one’s work.
• Client Focus: Engaging with clients in a friendly and helpful manner, showing involvement in their issues, and maintaining a can-do attitude.
• Personal Development: Focusing on self-broadening, seeking training and experience, and utilizing feedback for growth.

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