About Health Transformation
Health Transformation is made up of multiple specialized teams supported by Shared Services, Finance, and Business Support functions. These teams include Executive Wellness, Corporate Wellness, Health Coaches, Pharmacy and Medical Supply services, Home Care, and Hospital at Home. The division is committed to delivering high-quality care, improving member experiences, reducing costs, and driving innovation through advanced health solutions.

About Health Coaches
The Health Coaches team focuses on promoting sustainable lifestyle changes through behavioral coaching, emotional support, and personalized guidance. The goal is to enhance members’ quality of life while reducing overall healthcare costs through proactive health management.

Key Purpose
The Health Coach (Social Worker) – Independent Contractor is responsible for guiding members through structured coaching programs, ensuring that both program objectives and individual health goals are successfully achieved. The role emphasizes long-term lifestyle improvement and personalized support.

Key Responsibilities

• Deliver effective coaching using a range of techniques to help members achieve program and personal goals
• Build strong, supportive relationships to drive positive outcomes
• Plan and manage coaching schedules to maximize participation and completion rates
• Assist members with benefit navigation, referrals, and activation of available services
• Provide education on health, lifestyle management, and chronic disease prevention
• Support members in managing chronic conditions to reduce relapse, hospital admissions, and disease progression
• Accurately track, record, and report all coaching interactions and progress
• Meet performance targets including productivity, quality, and customer satisfaction
• Engage eligible members and encourage enrollment into coaching programs
• Stay updated with industry trends and healthcare developments
• Maintain professional and effective communication in all interactions

Core Competencies

• Strong written and verbal communication skills with the ability to convey information clearly
• Commitment to continuous self-development and improvement
• Action-oriented with the ability to take initiative and adapt quickly
• Excellent interpersonal skills with the ability to build relationships across diverse groups
• Customer-focused mindset with a dedication to delivering high-quality service
• Fast learner with the ability to adapt to new challenges and environments
• Effective time management and prioritization skills

Qualifications and Experience

• Clinical qualification accredited with a recognized health professions body
• Knowledge of healthcare products, benefits, and policy structures
• Coaching experience is advantageous
• Strong communication skills, both written and verbal
• Proficiency in MS Excel, Word, and PowerPoint

Employment Equity
The company’s Employment Equity Plan and targets will be considered during the recruitment process. As an equal opportunities employer, applications from individuals with disabilities are encouraged.