Job Description

Cashbuild Vacancies – Forklift Driver

Job Type: Permanant
Company: Cashbuild
Job Location: Ga-Malekana, South Africa

Job Title: Forklift Driver

Location: Ga-Malekana, South Africa

Cashbuild is seeking a diligent and safety-conscious Forklift Driver to join our team in Ga-Malekana. This role is crucial for maintaining efficient store operations, ensuring customer satisfaction, and upholding our safety standards. As a Forklift Driver, you will be responsible for the safe and effective operation of forklifts, assisting with stock merchandising, pricing, and maintaining a clean and organized work environment.

Key Responsibilities

Customer Service:

• Proactively engage with all customers, identifying and addressing their needs.
• Provide accurate product advice and assist with any product-related inquiries.
• Handle customer complaints promptly and effectively.
• Identify opportunities for add-on sales (e.g., paint accessories).
• Ensure efficient loading of customer purchases, taking care not to damage goods or vehicles.
• Inform customers about additional services offered, including delivery, glass cutting, plan reading, credit programmes, special orders, and our VIC Customer Programme.
• Maintain a strong understanding of product knowledge and be readily available in your designated aisle.

Merchandising Standards:

• Organize and maintain the bulk stock area safely and in line with store layout plans.
• Ensure your designated area is fully merchandised according to store layouts and planograms.

Housekeeping:

• Keep your area free of obstacles, merchandise stock promptly upon receipt, and ensure customer access is safe and unimpeded.
• Maintain correct shelf pricing within your area of responsibility.
• Complete required checklists, including canteen and toilet/shower schedules, as per duty roster.

Ready for Business:

• Adhere to Cashbuild’s “Ready for Business” and “Beyond My Control” standards.

Loss Prevention and Security:

• Identify display gaps, investigate causes, and report any concerns to management.
• Be vigilant for suspicious behaviour or individuals and report any suspicions to management.
• Verify proof of purchase or required documentation before loading products for customers.

Safety (OHSA) Requirements:

• Operate the forklift without overloading it or racking/shelving (e.g., stack roof tiles/bricks and cement no more than two pallets high).
• Always wear a safety helmet and kidney belt when operating the forklift.
• Do not use the forklift to lift personnel.
• Ensure entrances and exits are clear of obstacles for safe customer access.
• Immediately report any forklift faults or when a forklift is due for service.
• Wear protective clothing as necessary.
• Do not operate the forklift if mechanical faults are present.
• Conduct daily forklift inspections, complete checklists, and report any faults.

Requirements

• Grade 12 or a minimum of one (1) year of relevant work experience.
• Ability to communicate effectively in English and the dominant local language spoken in the Ga-Malekana area.
• Proficiency in basic calculations.
• Willingness to work shifts, including weekends and public holidays.
• Ability to perform under pressure.
• Physical fitness suitable for operating a forklift.
• A valid forklift license is essential.

Values

Integrity:

• Comply with generally accepted standards relevant to the position.
• Keep promises and create realistic expectations.
• Be sincere and handle sensitive information with care.
• Demonstrate awareness of values and indicate when boundaries are crossed.

Accuracy:

• Handle detailed information effectively and maintain consistent attention to detail.
• Work in an organized manner and ensure tasks are completed accurately from start to finish.
• Prevent mistakes and invest effort in checking work for errors.

Client Focus:

• Identify and respond actively to client needs and wishes.
• Engage with clients in a friendly and welcoming manner.
• Show genuine involvement in client issues and approach questions with a positive, “can-do” attitude.

Personal Development:

• Be aware of personal strengths and weaknesses and actively work on self-improvement.
• Focus on broadening knowledge and gaining in-depth understanding.
• Participate in relevant training programmes and seek opportunities for experience.
• Utilize opportunities for personal development and ask for feedback to facilitate learning.

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