Job Description

Cashbuild Vacancies – General Assistant

Job Type: Permanant
Company: Cashbuild
Job Location: Brits, South Africa

General Assistant at Cashbuild – Brits, South Africa

Cashbuild is seeking a dedicated and customer-focused General Assistant to join our team in Brits, South Africa. This role is crucial for maintaining excellent customer service, ensuring efficient stock management, and upholding store presentation standards. If you are a proactive individual with a commitment to quality and a passion for helping customers, we encourage you to apply.

Key Responsibilities

As a General Assistant, your primary duties will include:

• Customer Service:
  • Providing expert advice and assistance to customers regarding products and their queries.
  • Effectively handling and resolving customer complaints to ensure satisfaction.
• Merchandising Standards:
  • Ensuring bulk stock areas are merchandised safely and in line with the store layout plan.
  • Maintaining your designated area of responsibility, ensuring it is fully merchandised according to store layout and planograms.
• Housekeeping:
  • Keeping your assigned area clear of obstacles, promptly merchandising received stock, and ensuring aisles are safe and accessible for customers.
  • Accurately labelling shelf prices within your area.
  • Completing required checklists, including canteen and toilet/shower schedules when on duty.
• Safety (OHSA) Compliance:
  • Adhering to all safety regulations, including the use of safety gear and ensuring the safety of both customers and staff within your area.
  • Merchandising stock (both on shelves and in bulk areas) in a manner that allows customers and colleagues to move safely throughout the store.
  • Reporting any safety discrepancies or concerns promptly to the Store Manager.
• Stock Management:
  • Reporting any damaged stock within your area of responsibility to the Store Manager.

Qualifications and Requirements

To be considered for this General Assistant position, you will need:

• A minimum of Grade 10 or NQF Level 3 with at least one year of relevant work experience; OR a Grade 12 certificate without prior work experience.
• Proficiency in communicating in English and the dominant local language spoken in the geographical area of the position.
• A valid South African ID or a valid work permit.
• The ability to perform basic calculations accurately.
• Flexibility to work shifts, including weekends and public holidays.
• The capacity to work effectively under pressure.

Core Values

Cashbuild is committed to fostering a culture built on the following values, which are essential for our General Assistant team:

• Integrity: Adhering to generally accepted standards, keeping promises, setting realistic expectations, being sincere, handling sensitive information with care, and demonstrating awareness of values and boundaries.
• Accuracy: Demonstrating meticulous attention to detail, working in an organised manner, ensuring tasks are completed accurately from start to finish, and proactively preventing mistakes by thoroughly checking your work.
• Client Focus: Actively identifying and responding to customer needs and wishes, interacting with clients in a friendly and helpful manner, showing genuine engagement with customer issues, making clients feel welcome, and approaching client queries with a positive, can-do attitude.
• Personal Development: Being aware of your strengths and weaknesses, actively pursuing self-improvement, seeking to broaden your knowledge and gain in-depth expertise, participating in relevant training, looking for opportunities to gain experience, and soliciting feedback for continuous learning.

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