Permanant Sales Co | Cashbuild Vacancies
Job Description
Cashbuild Vacancies – Sales Co
Job Type: Permanant
Company: Cashbuild
Job Location: Mafikeng, South Africa
Sales Co Opportunity in Mafikeng
Cashbuild is seeking a motivated and experienced Sales Co to join our team in Mafikeng, South Africa. If you have a strong track record in customer engagement, sales, and operations, this could be the perfect role for you.
Role Overview
As a Sales Co, you will be instrumental in driving sales growth through consistent customer interaction. Your responsibilities will include accurately costing building plans, issuing quotations, maintaining high standards of merchandising and store upkeep, and ensuring the efficiency of our delivery services.
Key Responsibilities
Sales
- Issue and follow up on quotations to generate sales.
- Manage the quotation process and control special orders.
- Read building plans, ensuring accurate quotations are provided within agreed timeframes.
- Manage telephone communications, ensuring timely callbacks and follow-ups.
- Conduct competitor analysis to maintain store competitiveness.
- Communicate bulk deposit transfers to customers.
- Promote loyalty programs, including VIC and Charge Card customers.
Deliveries
- Manage an efficient delivery service, ensuring correct rates are applied.
- Ensure deliveries are dispatched within the required time limits.
- Communicate any delayed deliveries to customers and make appropriate, agreed-upon arrangements.
Customer Service
- Effectively manage the Customer Service Desk.
- Record, follow up on, and resolve customer complaints.
- Ensure efficient customer service at all times, attending to all customers promptly.
- Maintain excellent telephone etiquette, answering all calls within the required timeframe.
Store Standards
- Effectively manage Ready for Business Checklists and related processes within your area of responsibility and for General Assistants, Sales Advisors, and Forklift Drivers.
- Implement price changes in line with advertised prices.
- Execute planogram implementations.
People Management
- Ensure that General Assistants, Sales Advisors, and Forklift Drivers are present and available in their respective areas to assist customers and fulfill their duties.
- Confirm that trained backup is available for General Assistants, Sales Advisors, and Forklift Drivers.
- Ensure General Assistants, Sales Advisors, and Forklift Drivers execute their daily duties, including Ready for Business and Beyond my Control tasks.
Safety (OHSA) Requirements
- Ensure adherence to all safety standards.
- Verify that employees under your supervision wear correct protective clothing and use equipment safely.
Security Awareness
- Remain vigilant regarding suspicious individuals or activities within and around the store.
- Maintain password security protocols.
Requirements
- Grade 12 qualification plus 5 years of related experience, or a minimum of 10 years of relevant work experience.
- Plan reading experience is advantageous.
- Ability to communicate effectively in English and the dominant language spoken in the geographical area of the position.
- Above-average numeric skills.
- Proven ability to provide exceptional customer service.
- Proven ability to work effectively under pressure.
- Must be computer literate.
- Proven strong organizational, planning, and delegation skills.
Company Values
- Integrity: Comply with generally accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and show awareness of values and boundaries.
- Accuracy: Effectively handle detailed information with consistent attention to detail. Work in an orderly fashion, ensure matters are handled accurately from start to finish, prevent mistakes, and invest energy in checking your work.
- Client Focus: Identify and actively respond to client wishes and needs. Deal with clients in a friendly manner, show involvement in client problems, make clients feel welcome, and approach client questions with a can-do mentality.
- Personal Development: Be aware of your own strengths and weaknesses, consciously working on personal development. Focus on self-broadening and gaining in-depth knowledge. Follow relevant training programs, seek opportunities to gain experience, and ask for feedback to learn.
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