Permanant General Assistant | Cashbuild Vacancies
Job Description
Cashbuild Vacancies – General Assistant
Job Type: Permanant
Company: Cashbuild
Job Location: Queenstown, Eastern Cape, South Africa
General Assistant – Cashbuild
Queenstown, Eastern Cape, South Africa
Are you looking for a dynamic role where you can make a real difference? Cashbuild is seeking a dedicated and customer-focused General Assistant to join our team in Queenstown. This is an excellent opportunity to contribute to a leading retail environment, ensuring exceptional customer service and maintaining high store standards.
Role Description
As a General Assistant, your primary focus will be on delivering comprehensive customer service within the store. You will be responsible for the effective merchandising of stock, accurate shelf price labelling, and maintaining exceptional housekeeping standards within your designated areas.
Key Responsibilities
Customer Service
- Provide expert advice and assistance to customers regarding the correct products and their queries.
- Effectively handle and resolve customer complaints.
Merchandising Standards
- Ensure the bulk stock area is merchandised safely and in line with the store’s layout plan.
- Maintain full merchandising of your area of responsibility according to store layout and planograms.
Housekeeping
- Guarantee your area is free of obstructions, with stock merchandised promptly after receipt.
- Ensure customers can navigate aisles safely and without irritation.
- Maintain correct shelf price labelling for your area.
- Complete required checklists, including canteen and toilet/shower schedules, when on duty.
Safety (OHSA) Requirements
- Uphold OHSA compliance, including the use of safety gear and ensuring the safety of customers and staff within your area.
- Ensure stock in racking and bulk areas is merchandised safely for both customers and colleagues.
- Report any discrepancies to the Store Manager.
Stock Loss Management
- Report any damaged stock within your area of responsibility to the Store Manager.
Requirements and Qualifications
To be successful in this General Assistant role, you will need:
- A minimum of Grade 10 or NQF Level 3, plus one year of relevant work experience; OR
- A Grade 12 qualification without prior work experience.
- The ability to communicate effectively in English and the dominant local language spoken in Queenstown.
- A valid South African ID or work permit.
- Proficiency in performing basic calculations accurately.
- Willingness to work shifts, including weekends and public holidays.
- The ability to perform effectively under pressure.
Core Values
Cashbuild is committed to a culture built on the following values:
Integrity
- Adhering to generally accepted standards in all job-related activities.
- Fulfilling commitments and creating realistic expectations.
- Demonstrating sincerity and handling sensitive information with care.
- Showing awareness of values and respecting boundaries.
Accuracy
- Meticulously handling detailed information with consistent attention to detail.
- Working in an organized and orderly manner from beginning to end.
- Proactively preventing mistakes and dedicating effort to work verification.
Client Focus
- Actively identifying and responding to client needs and preferences.
- Engaging with clients in a friendly and welcoming manner.
- Showing genuine involvement in resolving client issues.
- Approaching client queries with a positive, can-do attitude.
Personal Development
- Possessing self-awareness regarding strengths and weaknesses, with a commitment to continuous improvement.
- Focusing on self-broadening and acquiring in-depth knowledge.
- Actively participating in relevant training and seeking opportunities for experience.
- Seeking out and utilising opportunities for personal growth.
- Soliciting feedback to facilitate learning and development.
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