Permanant General Assistant | Cashbuild Vacancies
Job Description
Cashbuild Vacancies – General Assistant
Job Type: Permanant
Company: Cashbuild
Job Location: Cape Town, Western Cape, South Africa
General Assistant – Cashbuild
Cashbuild is seeking a dedicated and customer-focused individual to join our team as a General Assistant in Cape Town. This role is crucial in ensuring a positive shopping experience for our customers through excellent service, effective merchandising, and maintaining store standards. If you have a keen eye for detail, enjoy interacting with people, and are eager to contribute to a dynamic retail environment, we encourage you to apply.
Cape Town, Western Cape, South Africa
Key Responsibilities
Customer Service Excellence
- Provide comprehensive customer service within the store.
- Advise and assist customers with product selection and queries.
- Effectively handle and resolve customer complaints.
Merchandising and Store Standards
- Ensure all stock is accurately merchandised and priced on shelves according to store layout and planograms.
- Maintain the bulk stock area, ensuring it is merchandised safely and according to the store layout plan.
- Ensure your designated area of responsibility is fully merchandised.
Housekeeping and Safety
- Maintain a clean and safe shopping environment, ensuring aisles are free of obstacles and stock.
- Ensure stock is merchandised promptly after receipt.
- Ensure correct shelf price labelling within your area of responsibility.
- Complete required checklists, including canteen and toilet/shower schedules when on duty.
- Adhere to Safety (OHSA) requirements, including the use of safety gear and ensuring the safety of customers and staff.
- Ensure all racking and bulk stock is merchandised safely for customers and colleagues.
- Report any discrepancies or safety concerns to the Store Manager.
Stock Management
- Report any damaged stock within your area of responsibility to the Store Manager.
Requirements and Qualifications
- Minimum Grade 10 (NQF 3) with at least one year of relevant work experience, OR Grade 12 without relevant work experience.
- Ability to communicate effectively in English and the dominant language spoken in the Cape Town area.
- Possession of a valid South African ID or work permit.
- Proven ability to perform basic calculations accurately.
- Willingness to work shifts, including weekends and public holidays.
- Ability to work effectively under pressure.
About Our Values
At Cashbuild, we operate with a strong set of core values that guide our actions and decisions:
Integrity:
- Comply with generally accepted standards in all job-related activities.
- Keep promises and create realistic expectations.
- Be sincere and handle sensitive information with care.
- Show awareness of values and indicate when boundaries are crossed.
Accuracy:
- Effectively handle detailed information with consistent attention to detail.
- Work in an orderly and accurate manner from start to finish, preventing mistakes.
- Invest energy in checking your work thoroughly.
Client Focus:
- Identify and actively respond to clients’ wishes and needs.
- Engage with clients in a friendly manner, showing involvement in their needs.
- Make clients feel welcome and approach their questions with a positive, can-do attitude.
Personal Development:
- Be aware of your own strengths and weaknesses and consciously work on personal growth.
- Focus on self-broadening and gaining in-depth knowledge.
- Participate in relevant training programs and seek opportunities for experience.
- Seek and utilize opportunities for personal development and ask for feedback to learn.
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