Please login/register to apply for this job.
2 Apr 2026

Permanant Call Centre Agent – Flysafair careers

Flysafair – Posted by MRJobs24 –  Johannesburg, Gauteng, South Africa

Job Description

Flysafair careers – Call Centre Agent

Call Centre Agent

About the Role:
We are seeking a professional Call Centre Agent to provide exceptional support to customers and passengers. The role involves handling enquiries, resolving issues, and ensuring clear communication while maintaining high levels of service and confidentiality.

Key Responsibilities:

  • Receive and manage inbound calls from customers and passengers
  • Assist with issues such as flight delays, cancellations, and general enquiries
  • Explain processes clearly and provide guidance to customers as needed
  • Work effectively within a team environment and manage extended hours/shifts
  • Handle confidential information with discretion
  • Communicate professionally with customers both verbally and in writing

Job Requirements:

  • Grade 12 or equivalent (essential)
  • 1 to 4 years’ experience in a call centre environment (essential)
  • Travel or relevant qualification (advantageous)
  • Excellent command of English (spoken, read, and written)
  • Strong computer literacy and phone etiquette
  • No criminal or adverse credit record
  • Ability to work weekends, public holidays, and flexible hours
  • Own transport (advantageous)

Personal Attributes:

  • Punctual with impeccable timekeeping
  • Professional, trustworthy, and reliable, including handling confidential information
  • Patient, assertive, and able to resolve conflicts effectively
  • Customer-focused with strong service orientation
  • Able to work under pressure and manage extended office hours
  • Maintains focus and composure to handle objections

Shifts:

  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays

Application Guidelines:

  • Preference will be given to members of under-represented designated groups
  • FlySafair reserves the right not to proceed with this vacancy or to appoint candidates based on operational requirements
  • If no feedback is received within two weeks from the closing date, applicants should consider their application unsuccessful

APPLY NOW

11 total views, 1 today

Apply for this Job