Job Description

Cashbuild Vacancies – Forklift Driver

Job Type: Permanant
Company: Cashbuild
Job Location: Mthatha, Eastern Cape, South Africa

Forklift Driver – Mthatha, Eastern Cape, South Africa

Cashbuild is seeking a dedicated and safety-conscious Forklift Driver to join our team in Mthatha. In this role, you will be responsible for the efficient and safe operation of forklifts, ensuring excellent customer service, and maintaining high standards of merchandising and housekeeping within the store. If you are physically fit, hold a valid forklift license, and possess a strong commitment to safety and customer satisfaction, we encourage you to apply.

Job Responsibilities

Customer Service:

• Greet and assist customers, identifying their needs and providing accurate product advice.
• Address customer queries and complaints promptly and effectively.
• Drive add-on sales by recommending complementary products.
• Ensure efficient loading of customer purchases, exercising care to prevent damage to goods or vehicles.
• Inform customers about additional services, including delivery, glass cutting, plan reading, credit programs, special orders, and more.
• Maintain certified product knowledge and be readily available in your assigned aisle.

Merchandising Standards:

• Organize bulk stock areas safely and according to store layout plans.
• Ensure your designated area is fully merchandised in line with store layouts and planograms.

Housekeeping:

• Maintain a clean and obstacle-free work area, ensuring stock is merchandised promptly after receipt.
• Ensure customers can navigate aisles without risk of injury or irritation.
• Accurately label shelves with prices within your area of responsibility.
• Complete required checklists, including canteen and toilet/shower schedules, when on duty.

Ready for Business:

• Adhere to the “Ready for Business” and “Beyond My Control” standards as outlined by the Cashbuild Way.

Loss Prevention and Security:

• Identify and report any display gaps and their potential causes to management.
• Observe and report any suspicious behaviour or individuals to management.
• Verify proof of purchase or required documentation before loading any product for a customer.

Safety (OHSA) Requirements:

• Operate the forklift responsibly, avoiding overloading the machine and racking/shelving (e.g., limit roof tiles/bricks and cement to two pallets high).
• Wear safety helmets and kidney belts at all times while operating the forklift.
• Do not use the forklift to lift personnel.
• Ensure entrances and exits are clear of obstacles, allowing customers safe access to and egress from the store.
• Immediately report any forklift faults or upcoming service requirements to management.
• Wear protective clothing as necessary.
• Do not operate the forklift if any mechanical faults are present.
• Conduct daily forklift inspections, complete checklists, and report any findings.

Requirements

• Grade 12 or a minimum of one year of relevant work experience.
• Ability to communicate effectively in English and the dominant local language of Mthatha.
• Proficiency in performing basic calculations accurately.
• Willingness to work shifts, including weekends and public holidays.
• Ability to perform duties effectively under pressure.
• Must be physically fit and capable of operating a forklift.
• Possession of a valid forklift license.

Company Values

Integrity:

• Adhere to generally accepted standards in all work-related activities.
• Uphold promises and set realistic expectations.
• Demonstrate sincerity and handle sensitive information with care.
• Show awareness of values and identify when boundaries are crossed.

Accuracy:

• Manage detailed information effectively with consistent attention to detail.
• Work in an organized manner, ensuring tasks are completed accurately from start to finish.
• Proactively prevent mistakes and invest effort in reviewing work for accuracy.

Client Focus:

• Proactively identify and respond to client needs and wishes.
• Engage with clients in a friendly and helpful manner.
• Show genuine interest in resolving client issues.
• Make clients feel welcome and approach their questions with a positive, can-do attitude.

Personal Development:

• Recognize personal strengths and weaknesses and actively work on self-improvement.
• Focus on broadening knowledge and gaining in-depth understanding of relevant areas.
• Participate in relevant training programs and seek opportunities for practical experience.
• Actively seek and utilize opportunities for personal growth.
• Request feedback to foster learning and development.

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