Job Description

Cashbuild Vacancies – General Assistant

Job Type: Permanant
Company: Cashbuild
Job Location: Cape Town, Western Cape, South Africa

General Assistant – Cashbuild – Cape Town

Cashbuild is seeking a dedicated General Assistant to join our team in Cape Town, Western Cape, South Africa. If you are a customer-focused individual with a keen eye for detail and a commitment to maintaining high standards, we encourage you to apply. This role is crucial for ensuring an excellent shopping experience for our customers and maintaining the overall presentation and safety of the store.

Role Responsibilities

The General Assistant will be responsible for delivering comprehensive customer service within the store. Key duties include:

• Customer Service: Advising and assisting customers with product selection and queries, and effectively resolving customer complaints.
• Merchandising Standards: Ensuring stock is merchandised safely and according to store layout plans and planograms. Maintaining a fully merchandised area of responsibility.
• Housekeeping: Keeping your designated area free of obstacles, merchandising stock promptly upon receipt, and ensuring aisles are clear for safe customer access.
• Pricing and Labelling: Ensuring accurate shelf price labelling within your area of responsibility.
• Safety Compliance: Adhering to Occupational Health and Safety (OHSA) requirements, including the use of safety gear and ensuring the safety of customers and staff. Ensuring stock and racking are merchandised safely for colleagues and customers.
• Stock Management: Reporting damaged stock within your area of responsibility to the Store Manager.
• Reporting: Reporting any discrepancies to the Store Manager.
• Administrative Tasks: Completing required checklists, including canteen and toilet/shower schedules when on duty.

Requirements and Qualifications

To be successful in this role, you will need:

• A minimum of Grade 10 or NQF Level 3 with at least one year of relevant work experience, OR
• A Grade 12 qualification with no prior work experience.
• Strong communication skills in English and the dominant local language of the geographical area.
• A valid South African ID or work permit.
• The ability to perform basic calculations accurately.
• Flexibility to work shifts, including weekends and public holidays.
• The capacity to perform effectively under pressure.

Company Values

At Cashbuild, we uphold the following core values:

• Integrity: Complying with generally accepted standards, keeping promises, setting realistic expectations, being sincere, handling sensitive information with care, and showing awareness of values and boundaries.
• Accuracy: Effectively handling detailed information, demonstrating consistent attention to detail, working in an orderly fashion, ensuring tasks are completed accurately from start to finish, and actively checking work to prevent mistakes.
• Client Focus: Identifying and actively responding to customer needs and wishes, interacting with clients in a friendly manner, showing involvement in customer issues, making clients feel welcome, and approaching client queries with a positive attitude.
• Personal Development: Being aware of personal strengths and weaknesses, actively working on self-improvement, seeking opportunities for broader knowledge and in-depth understanding, participating in relevant training, and seeking and utilizing feedback for growth.

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