Please login/register to apply for this job.
1 Apr
2026
Permanant Workshop Manager – value logistics
Job Description
value logistics – Workshop Manager
Workshop Manager
Company: Value Logistics
About the Program:
Purpose of the Job
Drive service excellence, maximise sales, and improve profitability by ensuring optimal productivity, efficiency, and customer satisfaction across all workshop operations.
Key Responsibilities
Staff Management
- Oversee staff time, attendance, productivity, and efficiency.
- Coach and supervise staff to maintain a customer-focused environment.
- Ensure adherence to dress code and PPE requirements.
- Identify training needs and support staff development.
- Conduct performance reviews and appraisals as required.
- Hold regular staff meetings and provide constructive feedback.
Workshop Operations, Capacity Planning & WIP
- Plan daily work in progress (WIP) and allocate resources effectively.
- Monitor workshop productivity and operational efficiency.
- Coordinate with Service Advisors and Parts department to ensure parts availability.
- Ensure all vehicles are serviced in line with OE schedules and requirements.
- Maintain smooth workshop operations with optimal resource utilization.
Customer Service Levels
- Keep internal and external customers updated on vehicle progress.
- Resolve customer complaints promptly and professionally.
Workshop Administration
- Ensure accurate Embrace data input including hours, job start/end dates, fault codes, and job types.
- Adhere to all administration SOPs and ensure correct job card costing and closure.
- Attach required documents to job cards both manually and electronically.
- Follow monthly job card handover schedules.
- Process quotations from preferred suppliers for outsourced jobs timely.
- Approve job cards according to requirements.
- Ensure all recovery billing is recorded and invoiced to external customers.
Reports
- Generate daily WIP and purchase order reports and investigate discrepancies.
- Submit all required reports to management on schedule.
Asset Management
- Manage and maintain company assets and report any losses or damages.
- Request asset disposal in line with SOP and authority schedules.
Recoveries & Warranty Claims
- Ensure proper recovery and warranty claim processes are followed.
Financials/Budget
- Manage workshop operations cost-effectively within the approved budget.
- Report on profit and loss statements as required.
Quality Standards
- Ensure availability of correct tools and equipment for all jobs.
- Conduct regular spot checks to maintain service quality standards.
Apprentice Programme
- Manage the apprentice programme for all workshops nationally.
General
- Maintain professional conduct and support operational functions as needed.
- Enforce dress code in line with company SOPs.
- Maintain daily housekeeping and Health & Safety standards.
Minimum Requirements
- Grade 12 (Matric)
- 3–5 years of Workshop or Field Service Management experience
- Diesel mechanic qualification advantageous
APPLY NOW
11 total views, 1 today