About Discovery

Discovery’s purpose is to improve health, enhance lives, and protect the well-being of individuals. The organisation seeks talented, self-driven individuals whose values align with its mission of innovation, excellence, and positive societal impact. Discovery operates in a fast-paced environment that encourages growth, accountability, and continuous improvement.

Key Purpose of the Role

The Administrator will support operational and administrative functions within a medical aid client servicing environment, contributing to efficient service delivery across claims processing, customer support, new business administration, and health benefits management.

This role forms part of a structured Learnership programme leading to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification, combining theoretical learning with practical workplace experience in the financial services sector.

Key Responsibilities

• Provide administrative support within a call centre environment
• Assist with medical aid client servicing and related queries
• Support claims processing and verification activities
• Assist with new business administration and onboarding processes
• Contribute to health benefits administration and service delivery
• Ensure accurate data capture and maintenance of records
• Support efficient handling of customer interactions across service channels
• Follow standard operating procedures and compliance requirements
• Maintain professionalism and service excellence in all interactions

Personal Attributes and Skills

• Strong analytical and problem-solving abilities
• High level of accuracy and attention to detail
• Strong planning and time management skills
• Ability to prioritise tasks in a high-pressure environment
• Ability to work independently and within a team
• Service-driven mindset with a strong sense of urgency
• Adaptability and willingness to learn from feedback and change
• Ability to work in a structured and methodical manner
• Strong communication and interpersonal skills

Education and Experience

• Grade 12 (Matric) is essential

Minimum Requirements

• Mathematics: Minimum Level 4 (50%)
• English: Minimum Level 4 (50%)
• Mathematics Literacy: Minimum Level 5 (60%)
• Second Language: Minimum Level 4 (50%)
• May have an incomplete tertiary qualification (advantageous)

Additional Requirements

• Not currently engaged in post-matric studies or formal employment
• Not previously completed a Learnership programme
• Between the ages of 18 and 25
• Strong written and verbal English communication skills
• Basic computer literacy, including MS Excel and MS Outlook

Employment Equity

The organisation is committed to diversity and equal opportunity. Applications from individuals with disabilities are encouraged, and all recruitment decisions are guided by the company’s Employment Equity Plan.