Cashbuild is seeking a driven and customer-focused Sales Co to join our team in Steelpoort, South Africa. If you have a passion for sales, exceptional customer service skills, and thrive in a dynamic retail environment, this could be the perfect opportunity for you to grow your career.

Role Overview

As a Sales Co, you will be instrumental in driving sales through continuous customer interaction. Your responsibilities will include accurately costing building plans, issuing precise quotations, and maintaining high standards of housekeeping and merchandising. You will also ensure the efficient and cost-effective delivery of services to our valued customers.

Key Responsibilities

• Sales Growth:
  • Issue and diligently follow up on quotations to generate sales.
  • Manage the quote process, including Special Orders.
  • Accurately read building plans and ensure quotations are correct and delivered within agreed timeframes.
  • Handle all telephone calls, ensuring prompt responses and necessary follow-ups.
  • Conduct competitor analysis to maintain the store’s competitive edge.
  • Communicate bulk deposit transfers to customers.
  • Actively promote loyalty programs, including VIC and Charge Card customers.
• Delivery Management:
  • Oversee an efficient delivery service, ensuring accurate charging of rates.
  • Dispatch deliveries within required time limits.
  • Proactively communicate any delayed deliveries to customers and make mutually agreed arrangements.
• Customer Service Excellence:
  • Effectively manage the Customer Service Desk.
  • Record, follow up on, and resolve customer complaints.
  • Ensure an efficient customer service experience at all times, attending to all customers promptly.
  • Maintain excellent telephone etiquette, answering all calls within the required timeframe.
• Store Standards:
  • Effectively manage Ready for Business Checklists and related processes for your area of responsibility and for General Assistants, Sales Advisors, and Forklift Drivers.
  • Implement price changes in line with advertised prices.
  • Execute planogram implementations.
• People Management:
  • Ensure General Assistants, Sales Advisors, and Forklift Drivers are present and available to assist customers and fulfill their responsibilities.
  • Confirm that trained backup is available for General Assistants, Sales Advisors, and Forklift Drivers.
  • Ensure General Assistants, Sales Advisors, and Forklift Drivers execute their daily duties, including Ready for Business and Beyond my Control tasks.
• Safety and Security:
  • Adhere to all safety standards.
  • Ensure employees under your supervision wear correct protective clothing and use equipment safely.
  • Maintain awareness of suspicious individuals and activities both inside and outside the store.
  • Uphold password security protocols.

Minimum Requirements

• Grade 12 qualification.
• A minimum of 5 years of related experience, or at least 10 years of relevant work experience.
• Experience in reading building plans is advantageous.
• Strong communication skills in English and the dominant local language of the Steelpoort area.
• Above-average numeric skills.
• Demonstrated ability to provide exceptional customer service.
• Proven ability to work effectively under pressure.
• Computer literacy.
• Strong organizing, planning, and delegation skills.

Company Values

• Integrity: Comply with generally accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and demonstrate awareness of values and boundaries.
• Accuracy: Handle detailed information effectively, pay consistent attention to detail, work in an orderly fashion, ensure accuracy from start to finish, prevent mistakes, and invest energy in checking work.
• Client Focus: Identify and respond actively to client needs, deal with clients in a friendly manner, show involvement in client problems, make clients feel welcome, and approach client questions with a can-do mentality.
• Personal Development: Be aware of strengths and weaknesses, consciously work on personal development, focus on self-broadening and knowledge acquisition, follow relevant training, seek opportunities for experience, and ask for feedback.