About Discovery

Discovery is committed to improving people’s health and enhancing their lives through innovation and purpose-driven solutions. The organisation values individuals who are passionate, self-motivated, and aligned with its mission to create meaningful and lasting impact.

About Discovery Health Transformation

Discovery Health Transformation focuses on delivering integrated healthcare solutions through specialised teams including wellness, pharmacy, home care, and coaching services. The division aims to improve member experiences, promote better health outcomes, and optimise healthcare delivery through innovation and technology.

About the Talent Pool

The Talent Pool is a database of pre-qualified candidates who may be considered for opportunities as they arise. Candidates will complete the recruitment process and, if successful, will be prioritised for future roles aligned to their skills and experience. Regular updates will be provided throughout the process.

Key Purpose

The Health Coach will provide personalised coaching to members, supporting sustainable lifestyle and behavioural changes. The role focuses on improving overall health outcomes, enhancing quality of life, and helping members achieve their individual wellness goals through structured coaching programmes.

Key Responsibilities

• Deliver personalised coaching sessions to members using effective behavioural and lifestyle coaching techniques
• Support members in achieving programme objectives and individual health goals
• Build strong, positive relationships to encourage engagement and long-term success
• Plan and manage coaching schedules to optimise participation and programme completion
• Guide members on benefit utilisation, including referrals and activation of available services
• Provide health education, lifestyle guidance, and progress tracking to ensure sustainable improvements
• Educate members on managing chronic conditions to reduce health risks and prevent complications
• Accurately capture, track, and report all coaching interactions and progress
• Achieve key performance targets including productivity, quality, and customer satisfaction
• Proactively engage eligible members and encourage participation in coaching programmes
• Stay updated with industry trends, health practices, and programme developments
• Maintain professional and effective communication in all member interactions

Core Competencies

• Strong written and verbal communication skills
• Commitment to continuous self-development and learning
• High energy, proactive approach, and action-oriented mindset
• Strong interpersonal skills with the ability to build trust and rapport
• Customer-focused with a passion for delivering exceptional service
• Ability to adapt quickly and learn in dynamic environments
• Effective time management and prioritisation skills

Education and Experience

• Clinical qualification accredited with a recognised health professions body
• Registered Dietitian or Biokineticist (preferred)
• Coaching experience is advantageous
• Strong understanding of healthcare products, benefits, and policy frameworks
• Proficiency in Microsoft Office tools including Excel, Word, and PowerPoint
• Excellent written and verbal communication skills

Employment Equity

The organisation is committed to diversity and equal opportunity. Applications from individuals with disabilities are encouraged, and all recruitment decisions are aligned with the approved Employment Equity Plan.