Permanant Internship: Knowledge Management – Discovery Vacancies
Job Description
Discovery Vacancies – Internship: Knowledge Management
About Discovery
Discovery is driven by a purpose to make people healthier and enhance their lives while protecting their well-being. The organisation seeks individuals who align with its values and thrive in a fast-paced, innovative environment. Discovery is committed to using innovation to create meaningful social and economic impact.
About Discovery Corporate & Employee Benefits
Discovery Employee Benefits is a leading provider transforming the way employee benefits are delivered. The business focuses on creating healthier and more financially secure workforces through innovative retirement and life insurance solutions that positively influence employee behaviour.
Key Purpose
The Internship: Knowledge Management role supports the organisation’s quality, compliance, and information management functions. The role contributes to maintaining ISO-compliant management systems, ensuring accurate documentation, supporting audit processes, and enabling continuous improvement across business operations.
Key Responsibilities
- Support the administration and maintenance of ISO and quality management systems
- Assist in compiling weekly, monthly, and ad hoc reports on deviations, breaches, and audit findings
- Support root cause analysis tracking and evaluation of corrective and preventive actions
- Take minutes during quality and ISO-related meetings
- Maintain and update ISO documentation, SOPs, templates, and related content repositories
- Upload and manage documentation within SharePoint and other knowledge management systems
- Assist with audit planning, scheduling, and coordination across business units
- Support internal and external audit processes, including notifications and tracking
- Maintain deviation tracking systems and quality performance metrics
- Assist in system enhancements, including user acceptance testing and business case documentation
- Support management review processes and reporting requirements
- Identify system issues and operational improvement opportunities
- Contribute to maintaining quality dashboards and performance tracking tools
Personal Attributes and Skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong analytical and problem-solving abilities
- High attention to detail and accuracy
- Strong planning and organisational skills
- Self-motivated with good initiative
- Ability to learn quickly and adapt in a fast-paced environment
- Strong technology skills and willingness to develop further expertise
- Basic leadership and mentoring potential
- Proficiency in Microsoft Office, especially Excel and Word (advanced level preferred)
Education and Experience
- Matric (required)
- NQF Level 7 qualification in a relevant field (preferred)
- IRCA ISO 9001:2015 Lead Auditor certification or equivalent is advantageous
Advantageous Experience
- Exposure to employee benefits or group risk environments
- Strong understanding of ISO standards and quality management systems
- Advanced Microsoft Office skills, including Excel (pivot tables, formulas, and data analysis), Access, Visio, and PowerPoint
Employment Equity
The organisation is committed to diversity and equal opportunity. Applications from individuals with disabilities are encouraged, and all hiring decisions are aligned with the company’s Employment Equity Plan.
APPLY NOW
5 total views, 1 today