Job Description

Cashbuild Vacancies – System Sup

Job Type: Permanant
Company: Cashbuild
Job Location: Mondlo, South Africa

System Sup – Mondlo, South Africa

Cashbuild is seeking a dedicated and experienced individual to join our team as a System Sup. If you have a strong background in managing Point of Sale (POS) transactions, cash handling, and customer service, we encourage you to apply. This role is based in Mondlo, South Africa.

Key Responsibilities

As a System Sup, your primary focus will be to manage and supervise all relevant Point of Sale (POS) transactions to ensure total customer satisfaction. You will also be responsible for all Cash Office and banking processes, along with related POS administrative functions.

Customer Service Excellence:

• Ensure efficient and effective processing of all speed point transactions, including credit and debit card payments.
• Assist customers with their needs through clear and effective communication.
• Address customer requests, queries, and complaints, resolving them or escalating to management as appropriate.
• Provide fast, friendly, and efficient service to all customers.
• Control and ensure the availability of stationery and consumables within the store.

Cash Handling and Banking:

• Manage and control store floats, including petty cash, till floats, and change floats.
• Oversee the ordering and dispensing of change.
• Balance and record petty cash expenses and vouchers accurately in the Petty Cash Ledger.
• Process back-office transactions and conduct cash-ups for cashiers and the back office till, including bulk deposits, special deposits, charge cards, loyalty cards, and returns.
• Verify the validity and accuracy of all returns processed.
• Action cash clearance and resolve any related queries promptly.
• Ensure timely completion of pick-ups.
• Execute end-of-day procedures on all Point of Sale (POS) terminals.
• Perform daily cash-ups for all POS terminals, including the back office terminal.
• Ensure a second designated Cashbuild employee is present during Cash in Transit (CIT) money collections.
• Oversee the timely collection of daily takings by the Cash in Transit (CIT) Company.

Store Operations and Presentation:

• Implement and ensure adherence to “Ready for Business” processes.
• Maintain the cleanliness and tidiness of the Cash Office at all times.
• Ensure that only Cash Office-related documentation is kept within the Cash Office, filed neatly, and kept up to date.
• Ensure cashiers maintain their respective areas of responsibility.

Team Leadership and Development:

• Ensure all cashiers are present and available to assist customers and perform their duties.
• Confirm that trained backup is available for all cashiers.
• Oversee the execution of daily duties by cashiers, including “Ready for Business” and “Beyond My Control” checklists.
• Ensure timely scheduling of subordinates.
• Take responsibility for providing product knowledge training to cashiers as agreed with the Store Manager.
• Manage the scheduling and supervision of all POS employees, including leave, time off, and days off.
• Monitor and evaluate the performance of subordinates.
• Ensure all cashiers comply with the company dress code.

Safety and Security:

• Adhere to all safety standards (OHSA).
• Maintain awareness of suspicious individuals and/or activities within and outside the store.
• Ensure password security protocols are followed.
• Secure the Cash Office at all times, ensuring it is locked during pick-ups, cash-ups, and CIT collections.
• Conduct till pick-ups within set parameters.
• Prevent unauthorized persons from entering the Cash Office.
• Ensure safe keys are securely stored and accounted for.
• Prohibit the storage of rations, stock, or unrelated documentation within the Cash Office.

Requirements

• Grade 12 qualification plus 5 years of related experience, or a minimum of 10 years of relevant work experience.
• Ability to communicate effectively in English and the dominant language spoken in the geographical area of the position.
• Above-average numeric skills.
• Proven ability to provide exceptional customer service.
• Demonstrated ability to work effectively under pressure.
• Computer literacy.
• Previous cashier experience is essential.

Company Values

• Integrity: Comply with generally accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and show awareness of values.
• Accuracy: Effectively handle detailed information with consistent attention to detail, work in an orderly fashion, prevent mistakes, and thoroughly check work.
• Client Focus: Identify and actively respond to client needs, deal with clients in a friendly manner, show involvement in client problems, make clients feel welcome, and approach client questions with a positive attitude.
• Personal Development: Be aware of strengths and weaknesses, consciously work on personal development, seek knowledge and experience, utilize opportunities for growth, and ask for feedback.

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