Job Description

Cashbuild Vacancies – System Supervisor

Job Type: Permanant
Company: Cashbuild
Job Location: Phalaborwa, Limpopo, South Africa

System Supervisor – Cashbuild – Phalaborwa, Limpopo, South Africa

Cashbuild is seeking a dedicated and experienced System Supervisor to join our team in Phalaborwa, Limpopo. This pivotal role involves overseeing all Point of Sale (POS) transactions, ensuring exceptional customer satisfaction, and managing all cash office and banking processes with meticulous attention to detail.

Key Responsibilities

• Ensure the efficient and effective processing of all speed point transactions, including credit and debit card payments.
• Proactively assist customers with their needs through clear and effective communication, addressing queries, requests, and resolving complaints or escalating them as necessary.
• Deliver fast, friendly, and efficient service to all customers.
• Control and manage the availability of stationery and consumables within the store.

Cash Handling and Banking Operations

• Accurately control store floats, including petty cash, till floats, and change floats.
• Manage change ordering and dispensing processes.
• Balance and record petty cash expenses and vouchers in the ledger.
• Process back-office transactions and conduct cash-ups for cashiers and the back-office till, including bulk deposits, special deposits, charge cards, loyalty cards, and returns.
• Verify the validity and accuracy of all returns processed.
• Action cash clearance and resolve associated queries.
• Ensure timely cash pick-ups.
• Perform end-of-day procedures on all Point of Sale (POS) terminals.
• Conduct daily cash-ups for all POS terminals, including the back-office terminal.
• Ensure a second designated Cashbuild employee is present during Cash-in-Transit (CIT) money collections.
• Oversee the timely collection of daily takings by the Cash-in-Transit (CIT) Company.

Operational Readiness and Store Presentation

• Implement and ensure adherence to “Ready for Business” processes.
• Ensure cashiers maintain their designated areas of responsibility.
• Maintain a neat and tidy Cash Office environment.
• Securely file all Cash Office-related documentation, ensuring it is up-to-date.

People Management and Development

• Ensure the availability of all cashiers to assist customers and perform their duties effectively.
• Confirm that cashiers have trained backup available.
• Oversee the execution of daily duties by cashiers, adhering to checklists.
• Ensure timely scheduling of subordinates, including leave and time-off requests.
• Take responsibility for conducting product knowledge training for cashiers, as agreed with the Store Manager.
• Schedule and supervise all Point of Sale (POS) employees.
• Monitor and evaluate the performance of subordinates.
• Ensure all cashiers comply with the company dress code.

Safety and Security Protocols

• Ensure strict adherence to all safety standards (OHSA).
• Maintain awareness of suspicious individuals and activities within and around the store.
• Adhere to password security protocols.
• Ensure the Cash Office is secured at all times, especially during pick-ups, cash-ups, and CIT collections.
• Ensure till pick-ups are conducted within set parameters.
• Prevent unauthorized access to the Cash Office.
• Ensure safe keys are securely locked away.
• Prohibit the storage of rations, stock, or unrelated documentation within the Cash Office.

Core Values Alignment

• Integrity: Comply with generally accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and show awareness of values.
• Accuracy: Consistently attend to details, work in an orderly fashion, ensure matters are handled accurately from start to finish, prevent mistakes, and invest energy in checking work.
• Client Focus: Identify and actively respond to client needs, deal with clients in a friendly manner, show involvement in client problems, make clients feel welcome, and approach client questions with a positive attitude.
• Personal Development: Be aware of strengths and weaknesses, consciously work on personal development, seek opportunities for self-broadening and gaining in-depth knowledge, follow training, and actively seek feedback.

Requirements

• Grade 12 qualification with a minimum of 5 years of related experience, or a minimum of 10 years of directly related work experience.
• Ability to communicate effectively in English and the dominant language spoken in the Phalaborwa geographical area.
• Above-average numeric skills.
• Proven ability to provide exceptional customer service.
• Demonstrated ability to work effectively under pressure.
• Computer literacy.
• Previous cashier experience is essential.

APPLY NOW

10 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)

Is fire “hot” or “cold”? *