Job Description

Cashbuild Vacancies – General Assistant

Job Type: Permanant
Company: Cashbuild
Job Location: Brits, South Africa

General Assistant – Cashbuild – Brits, South Africa

Cashbuild is seeking a dedicated and customer-focused General Assistant to join our team in Brits, South Africa. This role is pivotal in ensuring a seamless and positive shopping experience for our customers. If you have a strong work ethic and enjoy providing excellent service, we encourage you to apply.

Key Responsibilities

As a General Assistant, your primary focus will be on delivering comprehensive customer service within the store. This includes:

• Customer Service Excellence: Actively advising and assisting customers with their product selection and inquiries. You will also be responsible for helping to resolve customer complaints effectively and efficiently.
• Merchandising Standards: Ensuring stock is accurately merchandised, shelves are correctly priced, and the overall presentation of your designated area meets store standards. This involves maintaining the bulk stock area safely and in line with the store layout plan, as well as ensuring your specific section is fully merchandised according to layout and planograms.
• Housekeeping: Maintaining a clean, organized, and safe environment within your area of responsibility. This means ensuring aisles are free of obstacles, stock is promptly merchandised upon receipt, and customers can navigate the store safely and without irritation. Accurate shelf price labelling is also a key component. You will be required to complete checklists as needed, including schedules for the canteen and toilet/shower areas.
• Safety Compliance (OHSA): Adhering to all Occupational Health and Safety Act requirements, including the proper use of safety gear and ensuring the safety of both customers and colleagues. You will be responsible for ensuring that stock in your designated area, both on shelves and in bulk storage, is merchandised in a way that allows for safe movement within the store. Any discrepancies or safety concerns should be promptly reported to the Store Manager.
• Stock Management: Reporting any damaged stock within your area of responsibility to the Store Manager.

Requirements and Qualifications

To be considered for this General Assistant position, candidates must meet the following criteria:

• A minimum of Grade 10 (NQF 3) with at least one year of relevant work experience, OR
• A Grade 12 qualification with no prior work experience.
• Strong communication skills in both English and the dominant local language spoken in the Brits geographical area.
• Possession of a valid South African ID or work permit.
• The ability to perform basic calculations accurately.
• Willingness to work flexible hours, including shifts, weekends, and public holidays.
• The ability to perform effectively under pressure.

Company Values

We pride ourselves on fostering a work environment that embodies the following core values:

• Integrity: Adhering to generally accepted standards, keeping promises, setting realistic expectations, being sincere, handling sensitive information with care, and demonstrating awareness of values and boundaries.
• Accuracy: Diligently handling detailed information, maintaining consistent attention to detail, working in an orderly fashion, ensuring tasks are completed accurately from start to finish, and proactively preventing mistakes by thoroughly checking work.
• Client Focus: Identifying and responding proactively to client needs and wishes, interacting with clients in a friendly manner, showing genuine involvement in client issues, making clients feel welcome, and approaching client questions with a positive, can-do attitude.
• Personal Development: Being aware of personal strengths and weaknesses, actively working towards self-improvement, seeking opportunities for broader knowledge and in-depth understanding, participating in relevant training, and actively seeking feedback for growth.

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