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25 Apr
2026
Permanant DCDS – Health Team Leader Telesales(CPT – Discovery Vacancies
Job Description
Discovery Vacancies – DCDS – Health Team Leader Telesales(CPT
The Team Leader will be responsible for leading, managing, and mentoring a team of Telesales Consultants to consistently achieve sales targets. This role ensures strong performance management, continuous coaching, and the development of team members while driving a high-performance sales culture. The Team Leader will also ensure effective execution of sales strategies and alignment with business objectives.
Key Responsibilities
- Lead and manage a team of 11–13 Telesales Consultants
- Drive the team to achieve and exceed sales targets, ensuring overall team accountability
- Conduct performance management, coaching, and ongoing development of team members
- Monitor and evaluate call quality through QA assessments
- Support recruitment activities including interviews and role plays
- Handle escalated customer and operational queries effectively
- Ensure clear communication and engagement across the team
- Enforce adherence to internal policies, procedures, and compliance standards
- Motivate, inspire, and support the team to achieve optimal performance
- Assign tasks based on individual strengths and ensure quality execution
- Identify performance gaps and implement corrective actions in line with company policies
- Develop and maintain individual development and performance plans for team members
- Promote participation in rewards and recognition programmes
Personal Attributes and Skills
- Strong leadership and people management abilities
- Excellent communication and interpersonal skills
- Sales-driven mindset with a strong focus on targets
- High attention to detail and quality standards
- Strong problem-solving and decision-making skills
- Ability to manage complex and challenging situations
- Strong organizational and time management skills
- Ability to work effectively within a team and build a positive culture
- Results-oriented with a focus on continuous improvement
Qualification and Experience
- Grade 12 (required)
- Minimum 4 years of outbound or inbound sales experience (required)
- At least 3 years of team leadership or supervisory experience
- Computer literate with strong MS Office skills, especially Excel (required)
- Regulatory Examination and NQF Level 5 FAIS credits (required)
- BCom or related degree is advantageous
Employment Equity
The organization is committed to diversity and equal opportunity. Applications from individuals with disabilities are encouraged, and all hiring decisions are aligned with the company’s Employment Equity Plan.
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